This Privacy Policy outlines the rights and obligations concerning the collection, processing, and protection of personal data for users utilizing the services provided by Psikas.com, a project developed by Harmonytics OÜ (“Psikas”). Psikas is committed to safeguarding the privacy and security of its users' personal data.

 

1. Personal Data Collected

Psikas collects the following personal data from users utilizing its services:

  • Identity Information: Name, surname, date of birth, etc.
  • Contact Information: Email address, phone number, etc.
  • Technical Information: IP address, device information, browser information, etc.
  • Health Information: Mental health status, therapy preferences (processed only with explicit consent).
  • User Interaction Data: Actions and usage patterns on the website.

 

2. Purpose of Processing Personal Data

Psikas processes the collected personal data for the following purposes:

  • Service Provision: To provide psychological counseling and AI-powered pre-consultation services.
  • Communication: To inform users about services, respond to customer requests.
  • Service Improvement: To analyze and enhance user experience.
  • Legal Obligations: To comply with legal requirements under applicable laws.
  • Data Security: To securely store user data and prevent unauthorized access.

 

3. Transfer of Personal Data

Psikas shares personal data with third parties only under the following circumstances:

  • Business Partners: Partners and service providers involved in service delivery.
  • Legal Obligations: Public authorities and institutions authorized by law.
  • AI Technologies: Anonymized user data may be shared with technological infrastructures that support AI-based services. Users are deemed informed that their data may be stored on OpenAI servers, and Psikas cannot control the deletion of these records. In case of concerns, users can contact us at info@psikas.com.

 

4. Protection of Personal Data

Psikas takes necessary technical and administrative measures to protect personal data. These include:

  • Encryption and firewall technologies.
  • Authentication methods to prevent unauthorized access.
  • Storing data securely for the legally required periods and destroying it after these periods.

Additional Protection Measures: Psikas ensures the following for enhanced data protection:

  • Limits access to data only to authorized personnel.
  • Conducts regular security audits and tests.
  • Continuously updates physical and digital security infrastructure.

 

5. Data Retention Period

The collected personal data is stored for the legally required periods or as long as necessary for processing purposes. After these periods, the data is securely deleted, destroyed, or anonymized.

Data TypeRetention Period
Contact Information10 years
Health InformationFor the duration of the referral process
Technical Information10 years

 

6. User Rights

Users have the following rights regarding their personal data:

  • Right to Know if Data is Processed: Learn whether their personal data is being processed.
  • Right to Know the Purpose of Processing: Understand why their personal data is being processed.
  • Right to Request Correction: Request correction of incomplete or incorrect data.
  • Right to Request Deletion: Request deletion of personal data if the reasons for processing no longer apply.
  • Right to Object to Data Transfers: Object to the transfer of personal data to third parties.
  • Right to Object to Automated Processing: You have the right to object if decisions made through automated systems result in harm to your rights. (Note: Automated decision-making mechanisms are used at Psikas, but these processes serve only for guidance purposes.)

To exercise these rights, users can send an email to kisiselveri@psikas.com. Requests will be addressed as soon as possible, no later than 30 days.

 

7. Use of Cookies

Psikas uses cookies on its website to improve user experience and for analytical purposes. More information can be found in our Cookie Policy.

 

8. Explicit Consent

The processing of personal data is based on explicit consent in accordance with Articles 5 and 6 of the GDPR. Sensitive data (such as health information) will only be processed with explicit consent. You have the right to withdraw your consent at any time. In such a case, the processing of your personal data will cease, and your data will be deleted upon request.

Withdrawal of Consent: To withdraw consent, please send an email to kisiselveri@psikas.com. Your withdrawal request will be processed promptly in accordance with legal obligations.

 

9. Disclaimer

Psikas takes all reasonable technical and administrative measures to ensure the security of your personal data. However, the risks associated with internet transmission and unauthorized access by third parties cannot be completely eliminated. Therefore, Psikas is not liable for damages arising from force majeure, internet security, or illegal activities of unauthorized third parties.

Additionally, users are deemed informed about the processing of their personal data by accepting this privacy policy. Psikas is not responsible for potential abuses by third parties.

Disclaimer Regarding AI Usage: Psikas takes necessary measures to secure the data provided during interactions with AI-based systems, but cannot be held liable for risks arising from force majeure or unauthorized access. Users acknowledge their own responsibility in ensuring the security of information shared during AI interactions.

 

10. Changes

Psikas reserves the right to update this Privacy Policy at any time. Updates will be announced to users via our website.

 

11. Contact

For any questions or requests related to the processing of your personal data, you can reach us through the following contact details:

 

 

At Psikas, we take the necessary measures to protect your personal data and value your privacy.